jv777 Privacy Policy

1 About This Policy

This Privacy Policy applies to all personal data processed by jv777 in connection with the operation of its online betting and casino platform, including the website at https://jv777.io, any associated mobile interfaces, customer support channels, and promotional communications. It applies to all registered account holders and visitors, including players based in Bangladesh and other permitted territories.

jv777 acts as the data controller in respect of all personal data collected through the Platform. This means we determine the purposes and means of processing your personal data. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are bound by contractual obligations that require them to handle your data in accordance with this Policy and applicable data protection law.

This Policy is to be read together with the jv777 Terms & Conditions, which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail except in matters that relate specifically to the processing of personal data, in which case this Policy governs.

If you have any questions about this Policy or how jv777 handles your personal data, please contact our Data Protection Officer using the details provided in Section 15 below.

2 Data We Collect

jv777 collects personal data from you in several categories. The table below sets out each category, the specific data points collected within that category, and the primary purpose for which that data is collected.

We do not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, political opinions, or biometric data) unless you voluntarily disclose such information in a support communication. Where such data is inadvertently received, it will be deleted as soon as reasonably practicable.

3 How We Collect Your Data

jv777 collects your personal data through the following channels and mechanisms:

• Direct provision by you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion;
• Automated technical collection — through cookies, web beacons, log files, and similar tracking technologies that operate when you browse the Platform (see Section 7 for full details);
• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard may share transaction-level data with jv777 to confirm payment status and support fraud prevention;
• Identity verification partners — where jv777 uses a third-party KYC service to verify your identity documents, that provider will share verification results (pass/fail and extracted document data) with jv777;
• Game providers — Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, Spribe, and other studio partners may share session-level data (game rounds played, outcomes, stake and win amounts) with jv777 for account management and responsible gaming monitoring purposes;
• Publicly available sources — jv777 may supplement your registration information with publicly available data (such as electoral rolls or address databases) for identity verification purposes.

4 How We Use Your Data

jv777 uses your personal data only for specific, legitimate purposes that are necessary to operate the Platform and serve you as a player. The following describes the main ways in which your data is used:

• Account creation and management — to register your account, maintain your account settings, and administer your balance, betting history, and responsible gaming preferences;
• Identity and age verification — to confirm that you meet the 21+ age requirement and that you are who you claim to be, in line with our Know Your Customer (KYC) obligations;
• Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payments; to reconcile transactions and investigate payment disputes;
• Fraud prevention and security — to detect, investigate, and prevent fraud, money laundering, duplicate accounts, and other prohibited activity on the Platform;
• Customer support — to respond to your enquiries, resolve account issues, and maintain a record of communications for quality assurance and dispute resolution;
• Responsible gaming — to monitor betting patterns that may indicate problem gambling behaviour, to enforce deposit limits and self-exclusion settings, and to proactively offer responsible gaming support where appropriate;
• Regulatory compliance — to comply with applicable anti-money laundering laws, record-keeping obligations, and any lawful requests from authorities;
• Platform improvement — to analyse usage patterns, identify technical issues, and develop new features that improve the jv777 experience for Bangladeshi players;
• Marketing communications — where you have given explicit consent, to send you promotional offers, bonus notifications, and seasonal promotions (e.g., BPL match-day offers, Eid promotions). You may withdraw consent at any time.

5 Legal Basis for Processing

jv777 processes your personal data on one or more of the following legal grounds, depending on the category of data and the purpose of processing:

• Contractual necessity — processing is necessary to perform the contract between you and jv777 (i.e., to operate your betting account, process your payments, and deliver the services you have requested);
• Legal obligation — processing is necessary for jv777 to comply with applicable legal obligations, including anti-money laundering regulations, identity verification requirements, and tax record-keeping;
• Legitimate interests — processing is necessary for jv777's legitimate business interests, including fraud prevention, platform security, customer support quality assurance, and improving the Platform, provided those interests are not overridden by your rights and freedoms;
• Consent — where jv777 relies on your freely given, specific, informed consent, such as for marketing communications or for the placement of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where jv777 relies on legitimate interests as the legal basis for processing, we have conducted a balancing assessment and concluded that our interests do not override your fundamental rights and privacy interests. If you wish to receive further information about our legitimate interests assessments, please contact our Data Protection Officer at the address provided in Section 15.

6 Sharing Your Data

jv777 does not sell your personal data to any third party. We share your data only with the categories of recipient set out below, and only to the extent necessary for the specified purpose:

• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, strictly for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers — third-party services that assist with document verification and age checks to satisfy our KYC obligations;
• Game providers and software studios — Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, Spribe, and other partners, for the purpose of delivering game content and maintaining accurate game session records;
• IT and infrastructure providers — cloud hosting, database, CDN, and cybersecurity service providers who process data on our behalf under strict data processing agreements;
• Fraud prevention and AML services — specialist providers who assist jv777 in detecting fraudulent activity, money laundering patterns, and account misuse;
• Legal and regulatory authorities — where jv777 is required by law, court order, or regulatory directive to disclose personal data to a government body, law enforcement agency, or competent authority in Bangladesh or another applicable jurisdiction;
• Professional advisors — lawyers, auditors, and accountants who provide jv777 with professional services, subject to confidentiality obligations.

All third parties with whom jv777 shares personal data are required to maintain appropriate technical and organisational security measures, to process data only for the specified purpose, and to comply with applicable data protection law. jv777 does not authorise any third-party data processor to use your data for their own purposes.

7 Cookies & Tracking Technologies

jv777 uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate and improve the Platform. Cookies are small text files placed on your device when you visit the jv777 website. They allow the Platform to recognise your device, remember your preferences, maintain your logged-in session, and collect anonymous usage statistics.

The cookies used on jv777 fall into the following categories:

• Strictly necessary cookies — essential for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality;
• Functional cookies — remember your preferences such as your chosen language, preferred currency display (BDT / ৳), and responsible gaming settings, so that you do not need to re-enter them each visit;
• Analytics cookies — collect aggregated, anonymised data about how players navigate the Platform, which pages are most visited, and where technical errors occur. This data is used to improve Platform performance. No individual player is identified through analytics cookies;
• Marketing cookies — used where you have given explicit consent to receive personalised promotional content. These cookies track whether you have responded to a campaign (e.g., a BPL match-day bonus offer) and help jv777 avoid showing you the same promotion repeatedly.

You may control cookie preferences through your browser settings. Most modern browsers allow you to view, manage, and delete cookies stored on your device. Please note that disabling strictly necessary cookies will impair your ability to use the jv777 Platform, including your ability to log in and place bets.

8 Data Security

jv777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and jv777 servers;
• One-way cryptographic password hashing — your password is never stored in a readable format and cannot be retrieved by jv777 staff;
• Two-factor authentication (2FA) via one-time password (OTP) sent to your registered mobile number — strongly recommended for all account holders;
• Role-based access controls — jv777 staff can only access personal data to the extent necessary for their specific role. Access to financial data and identity documents is restricted to authorised personnel only;
• Regular security audits and penetration testing conducted by independent cybersecurity professionals;
• Intrusion detection systems and real-time monitoring of Platform infrastructure for suspicious activity;
• Encrypted data storage for all sensitive personal and financial data at rest.

While jv777 takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying jv777 immediately at [email protected] if you suspect any unauthorised access to your account.

9 Data Retention

jv777 retains your personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. The table below summarises our standard retention periods by data category:

Upon expiry of the relevant retention period, personal data is securely deleted or rendered permanently anonymous so that it can no longer be associated with you. Where data is anonymised rather than deleted, the resulting dataset contains no personal identifiers and is not subject to data protection law.

If you request deletion of your personal data before the end of the applicable retention period, jv777 will delete or anonymise all data that is not subject to a mandatory retention obligation. Data that must be retained by law will be clearly identified to you in our response to your request.

10 Your Rights

As a data subject, you hold the following rights over your personal data held by jv777. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing a rights request.

jv777 will not charge a fee for processing standard data rights requests. In cases where requests are manifestly unfounded or excessive (for example, repetitive requests submitted in bad faith), jv777 reserves the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.

11 Children & Minors

The jv777 Platform is strictly intended for adults aged 21 years and above. jv777 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the jv777 registration and KYC process, and accounts found to belong to persons under 21 will be closed immediately, with all bets voided and any balance returned to the verified payment source.

If you believe that a minor has registered an account on jv777 or has provided personal data to jv777, please notify us immediately at [email protected]. Upon receiving such notification, jv777 will investigate promptly and, if confirmed, will delete all data relating to the minor's account and take appropriate steps to prevent recurrence.

jv777 supports parental controls and encourages parents and guardians to use reputable internet filtering tools to prevent minors from accessing online gambling content. If you are concerned about underage gambling, please visit our Responsible Gaming page for guidance and resources.

12 International Data Transfers

jv777 primarily processes and stores your personal data on servers located within secure data centre facilities. Some of our third-party service providers — including cloud infrastructure providers, game studios, and KYC partners — may process data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, jv777 ensures that appropriate safeguards are in place to protect that data to the same standard as required under this Policy. Such safeguards include contractual clauses that impose equivalent data protection obligations on the recipient, and selection of processors who maintain internationally recognised security certifications.

By using the jv777 Platform and providing your personal data, you acknowledge that your data may be transferred to, stored in, and processed in countries outside Bangladesh. jv777 takes all reasonable steps to ensure that any such international transfer is conducted securely and in a manner that respects your privacy rights.

13 Third-Party Links

The jv777 Platform may contain references to game providers and payment partners. If you navigate to any third-party website or service, please be aware that those sites operate under their own privacy policies, which jv777 does not control and is not responsible for. jv777 encourages you to review the privacy policy of any third-party service you use in connection with your jv777 account, including your bKash, Nagad, Rocket, or bank portal, to understand how they handle your personal data.

The inclusion of any reference to a third-party provider on the jv777 Platform does not constitute an endorsement of that provider's privacy practices.

14 Changes to This Policy

jv777 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered account holders via email to the address on file and post a prominent notice on the jv777 homepage for at least 14 calendar days prior to the changes taking effect.

The "Last updated" date at the top of this Policy and in the Table of Contents sidebar indicates when the most recent revision was made. Continued use of the jv777 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should cease using the Platform and contact us to request account closure.

We recommend that you review this Policy periodically to stay informed about how jv777 protects your personal data. Archived versions of previous Policy revisions are available on request from our Data Protection Officer.

15 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jv777 handles your personal data, please contact our Data Protection Officer (DPO) using the details below. All data rights requests and privacy complaints should be directed to the DPO in the first instance.

• Data Protection Officer: jv777 Privacy Team
• Email: [email protected] (please include "Privacy Request" in the subject line)
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 calendar days of receipt of a verified request.
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)
• Postal enquiries: jv777 operates as an online platform and does not maintain a public-facing postal address. All formal privacy correspondence should be submitted by email to the address above.